Politique de remboursement

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Other items that cannot be returned include:

* Gift cards

* Downloadable software

* Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

* Books with obvious signs of use.

* CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.

* Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

* Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will also notify you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, please check your bank account again.

Then, contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time required before a refund appears in your account.

If you have completed all these steps and still haven't received your refund, please contact us at contact@storename.com.

Sale Items (if applicable)

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us a message at contact@storename.com.

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver preferred to receive the item first to give it to you later, we’ll send a refund to the gift giver, and they will be notified that you returned the item.

Shipping

To return a product, you must contact us at contact@storename.com.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.